GENERAL: Frequently Asked Questions

Please see below for answers to frequently asked questions regarding: Delivery, Returns, Online Orders, Historical Orders, Stockists, Product Variation and Discounts.

 

Delivery

 

Is there a delivery charge?

Paint orders are delivered free of charge anywhere in mainland UK.

Express paint delivery costs £5 and Wallpaper orders incur a delivery charge of £11.


When will my order arrive?

Our standard delivery orders are dispatched within 2-4 working days. Express orders (dispatched within one working day) cost an additional £5.

Please note this is not a guaranteed next day service, however if your order is received by 3PM (Mon-Fri) we will aim to dispatch it on the same day.

Deliveries are made by courier within their standard operating hours: 8.00am - 6.00pm Monday to Friday.


If I order today, when can I expect delivery?

Express orders (dispatched within one working day) cost an additional £5.

Please note, our delivery service is operated by a third party carrier so this is not a guaranteed next day service. However if your order is received by 3PM (Mon-Fri) we will aim to ship the same day.

90% of express orders received before 11 AM (Monday-Friday) are despatched the same day, on a 'next working day' delivery service, dependant on your delivery address. 


Can I track my order?

If you would like to track your order, our team are able to do this for you via UPS using your individual order number.

Get in touch via our online chat or by emailing orders@thelittlegreene.com


Returns


Can I return a tin of paint?

We are not able to offer returns, as all of our paint is tinted to order.

If you believe your paint is faulty, please contact our customer service team on 0845 880 5855, mail@littlegreene.com or by submitting your contact details and order information online.

 

Can I return any unused wallpaper?

As long as the wallpaper roll is unopened and in a re-saleable condition we will accept returns.

 

Online Orders


Why should I create an account?

The checkout process on this website gives you the option to create an account or check out as a guest.

Creating an account is worth doing if you are likely to order more than once as the website will remember your details and you can view previous transactions (very useful if you decide you want more of the same paint but can’t remember which colour or finish you had last time!)

 

Can I use any credit/debit card to pay for my order?

We accept all credit and debit cards, apart from American Express

 

Historical Orders


Can I trace a previous order to ensure I buy the same colour and finish?

If you can provide our team with your original order number, from a purchase within the last 4 years, we should be able to access this information for you.

Get in touch via our online chat or by emailing the customer service team at info@thelittlegreene.com

 

Stockists


Where can I buy Little Greene paint near me?

We have a useful search tool where you can search by postcode, and a full list of addresses and contact numbers will appear.

Please call your nearest stockist in advance to check paint availability to avoid disappointment. You can also purchase directly online.


 

Product Variation


Why do the online representations look different to the colour card/actual product?

The appearance of a colour online may differ depending on screen settings, such as brightness and resolution.

We always recommend ordering a colour card and sample pot before choosing a colour, as you cannot get an entirely true representation of a colour from a screen.

Our colour cards feature flying chips of real paint so you can compare the colour directly with wallpaper and fabrics.


Is the label colour on the tin indicative of the colour inside?

The label on the front of the tin features the colour name on a cream background. Each finish has a different coloured label, this is not indicative of the colour in the tin.


 

Discounts


Do you offer any discounts or price match deals?

We don't offer any discounts on our products.

Any voucher codes listed by third party sites have not been authorised by Little Greene and will not be valid for use on our website.


Do you offer discounts for interior designers?

For trade customers, including Interior Designers, we do have trade account options available.

If you are interested in opening a trade account, please contact our Sales Team on info@thelittlegreene.com and they will be able to assist you.